Shipping & Return
All orders are processed upon receipt. Please allow 2 business days for processing. Processing and shipping time estimates do not account for holidays or non - business days. Shipping costs may increase depending on weight, volume, postal code, and shipping method. Shipping method may be selected at checkout. Packages will be shipped in the order they are received. Remote areas may require additional time for delivery.
Standard Shipping rates will vary from $4 .95 to $6.95, based on package weight and distance. Rates will be shown during the checkout process prior to payment. Please allow 2 business day for processing and 2 - 8 business days for delivery(based on distance). All orders received after 2: 00 PM PST will be processed the next business day.
Free Standard Shipping is available to U.S. customers on orders totaling $50.00 or more prior to taxes and fees.
International orders qualify for free shipping on orders with a subtotal of $75+. International Shipping rates vary based on package weight and distance. Please allow 2 business day for processing and 5 - 20 business days for delivery, depending on your location. Customs & Import fees may apply to some international orders. These fees fluctuate by country and by order value, and we have no influence or control over them. The customer is responsible for all customs and / or import fees. By law, we cannot lower the invoice value or send the order as a gift.
You’ll receive a shipping confirmation email with a tracking number as soon as your order has been processed. Please allow 24 hours for the tracking number to become active. If you receive your confirmation email after 2 PM PST on a Friday, please allow until the following Monday for tracking to become available.
We will issue refunds for (1) damaged items, (2) defective items, or (3) wrong items shipped, within 14 days of receiving your order. Due to the low cost nature of our products, we are not able to offer refunds or exchanges for any other reasons. As we are certain you will understand, only unopened items that meet these criteria may be accepted for refund or exchange (unless defective). We reserve the right to refuse a refund or exchange if goods are not returned in a saleable condition or are damaged. The item must have been purchased on www.sophieglamcosmetics.com.
If you are seeking a refund or exchange for one of these three reasons, please contact us at within 7 days of receipt to obtain direction for next steps in processing your request.